This Website Privacy & Cookie Policy (“Policy”) explains how The Binary Holdings (Thailand) Company Limited (“TBH”, “we”, “us” or “our”) collects, uses, discloses and protects personal data when you visit the public website available at onewave.digital, including its publicly accessible pages, articles and help materials (the “Website”).
This Policy applies to the public Website only. If you access an account-based feature, game, subscription, loyalty programme, reward, voucher, marketplace, campaign or a OneWave service provided through a telecommunications operator or other partner, an additional privacy notice or the relevant partner’s privacy policy may apply.
1. Who We Are
The data controller for personal data collected directly through the Website is:
The Binary Holdings (Thailand) Company Limited
Company Registration No. 0105567038134
Unit 702-703, 7th Floor, T Place Building
150 Soi Sukhumvit 55 (Thong Lo), Khlong Tan Nuea
Watthana, Bangkok 10110, Thailand
Privacy enquiries: privacy@thebinaryholdings.com
2. Personal Data We Collect
Depending on how you use the Website, we may collect the following categories of personal data:
- (a) Technical and log data, such as IP address, browser type, operating system, device identifiers, language, time zone, network information, referral URL, access date and time, pages viewed, navigation paths, error logs and security records.
- (b) Cookie and advertising data, such as cookie identifiers, advertising identifiers, consent choices, advertisement impressions and interactions, and information collected through pixels or similar technologies.
- (c) Information you provide, such as your name, email address, telephone number and the contents of enquiries, complaints, feedback or other communications submitted through the Website.
- (d) Account or sign-in information, only where the Website makes an account or sign-in function available, such as username, email address and authentication status. Additional information collected within a separate OneWave service is governed by the privacy notice applicable to that service.
We may collect data directly from you, automatically from your browser or device, and from service providers that support Website hosting, security, analytics and advertising.
Please do not submit sensitive personal data through general Website contact channels unless it is necessary and specifically requested.
3. How We Use Personal Data
We may use personal data to:
- (a) operate, maintain and secure the Website;
- (b) deliver Website pages and publisher content;
- (c) remember preferences and consent choices;
- (d) understand Website traffic, usage and performance;
- (e) detect, prevent and investigate fraud, invalid advertising traffic, abuse and security incidents;
- (f) display, manage and measure advertising;
- (g) respond to enquiries, complaints and support requests;
- (h) improve Website content, functionality and user experience;
- (i) comply with legal, regulatory, audit and contractual obligations; and
- (j) establish, exercise or defend legal claims.
Where required by applicable law, we rely on one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests, and your consent. Where processing is based on consent, you may withdraw consent without affecting processing carried out before withdrawal.
4. Cookies and Similar Technologies
- 4.1 The Website may use cookies, local storage, pixels and similar technologies. These technologies may be used for the following purposes:
- (a) Strictly necessary purposes, such as security, fraud prevention, network management and storing privacy choices;
- (b) Analytics and performance purposes, such as understanding visits, navigation and Website performance; and
- (c) Advertising purposes, such as delivering, limiting, measuring and reporting advertisements, and personalising advertisements where permitted.
- 4.2 Where required by applicable law, we will request consent before using non-essential cookies or personal data for personalised advertising. You may change or withdraw your choices through the consent mechanism made available on the Website or through your browser or device settings.
- 4.3 Disabling cookies may affect the availability or performance of certain Website functions.
5. Google and Other Advertising Providers
- 5.1 The Website may use Google advertising services and services provided by other advertising networks. These providers may use cookies or similar identifiers to serve, limit, measure and report advertisements.
- 5.2 Depending on your location and consent choices, advertising providers may use information about visits to the Website and other websites or applications to provide personalised or non-personalised advertisements.
- 5.3 Information shared with advertising providers may include IP address, device and browser information, cookie or advertising identifiers, consent signals, advertisement impressions and interactions, and general Website usage data.
- 5.4 We do not authorise users to create artificial advertisement impressions or clicks. Information may be used to identify and prevent invalid traffic, fraud and abuse.
6. Sharing of Personal Data
We may disclose personal data to:
- (a) Website hosting, cloud, content-delivery, cybersecurity, analytics, communications and customer-support providers;
- (b) advertising providers and advertising networks, including Google, in accordance with applicable law and your consent choices;
- (c) TBH affiliates that support the Website, subject to appropriate access controls and confidentiality requirements;
- (d) professional advisers, auditors and insurers where reasonably necessary;
- (e) regulators, courts, law-enforcement authorities or other persons where disclosure is required by law or reasonably necessary to protect rights, safety or security; and
- (f) a purchaser, successor or relevant third party in connection with a merger, restructuring, financing, sale or transfer of all or part of our business.
We do not sell personal data for money. Certain advertising-related disclosures may be treated as a “sale” or “sharing” under some privacy laws. Where applicable, we will provide the notice, consent or opt-out mechanism required by law.
7. Separate OneWave Services and Partner-Controlled Data
- 7.1 The public Website may link to or provide access to separate OneWave Service Features. Personal data collected within those features may be subject to additional privacy notices.
- 7.2 Where a OneWave service is provided through a telecommunications operator or other partner, that partner may determine why and how customer data is processed and may act as data controller. TBH may process such data as a processor or service provider under the relevant agreement. Requests concerning partner-controlled data should normally be directed to the relevant partner.
8. International Transfers
TBH, our affiliates and service providers may operate in multiple countries. Personal data may therefore be transferred to or processed in a country whose data-protection laws differ from those in your location. Where required, we use appropriate legal and organisational safeguards, such as contractual protections, access controls and data minimisation.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including periods required for security, fraud prevention, legal, regulatory, accounting, audit and dispute-resolution purposes. Retention periods vary according to the type of data and applicable legal requirements. Data may be deleted or anonymised when it is no longer required.
10. Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal data against accidental or unlawful loss, misuse, unauthorised access, alteration or disclosure. No internet service is completely secure. You should not send passwords, payment details or other confidential information through unsecured general contact channels.
11. Your Rights and Choices
Subject to applicable law, you may have the right to:
- (a) request access to personal data we hold about you;
- (b) request correction of inaccurate or incomplete data;
- (c) request deletion of personal data;
- (d) object to or request restriction of certain processing;
- (e) withdraw consent;
- (f) request portability of data you provided;
- (g) opt out of direct marketing or certain advertising uses; and
- (h) lodge a complaint with a competent data-protection authority.
To exercise a right concerning Website data controlled directly by TBH, email privacy@thebinaryholdings.com. We may request information to verify your identity. Where the relevant data is controlled by a partner or separate service provider, we may direct your request to that party.
12. Children
The Website is not intended to collect personal data knowingly from children contrary to applicable law. If we learn that personal data has been collected from a child without valid authorisation, we will take reasonable steps to delete it. Separate Service Features may impose specific age requirements in their applicable terms.
13. Third-Party Links
The Website may contain links to third-party websites, applications, advertisements or services. Their privacy practices are governed by their own policies, and we are not responsible for how they collect or use personal data.
14. Changes to This Policy
We may update this Policy to reflect changes in law, technology, Website functionality or our business practices. The revised version will be posted with a new effective date and, where required, additional notice or renewed consent will be provided.
15. Contact Us.
Privacy enquiries: privacy@thebinaryholdings.com
Legal enquiries: legal@thebinaryholdings.com
Customer support: support@thebinaryholdings.com
The Binary Holdings (Thailand) Company Limited
Unit 702-703, 7th Floor, T Place Building
150 Soi Sukhumvit 55 (Thong Lo), Khlong Tan Nuea
Watthana, Bangkok 10110, Thailand